Help & FAQs

Simply browse our website, add your chosen items to your basket, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

If your order hasn’t been processed, you can contact us to make changes. Please reach out as soon as possible for assistance.

Yes, we frequently run seasonal sales and promotions. Subscribe to our newsletter or check our homepage to stay updated on current offers.

Yes, you can call our customer service team at [insert phone number], and we’ll help you place your order.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We offer standard delivery, next day delivery, and premium delivery with assembly services. Delivery times and costs depend on your location and the item size.

We deliver across the UK, including remote areas. Use the postcode checker at checkout to confirm delivery availability for your address.

Yes, we offer furniture assembly as well as removal and recycling of unwanted furniture upon delivery, please check pricing during checkout.

Once your order is placed, our courier will contact you directly to book a delivery slot. They will ask you to choose a delivery day that suits you, ensuring the process is convenient.

Standard delivery normally takes 5-7 days. Next day delivery is available for an additional charge.

Check product page for details

Some items come fully assembled, while others require partial or full assembly. Assembly details are included in the product description.

Yes, our premium delivery service includes assembly and placement of your furniture. This option can be selected at checkout.

Most products include all necessary tools for assembly. For more complex items, a basic toolkit with a screwdriver and allen key may be required.

We accept returns within 30 days of delivery for unused, undamaged items in their original packaging. Custom-made items are non-returnable unless faulty.

Contact our customer service team with your order number to arrange a return. We’ll provide instructions and organise a collection if necessary.

Return shipping costs depend on the size and weight of the item. For small items, you can use your preferred courier service. Large items may incur a collection fee.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or refund promptly.